1. Please call our customer service department at 877-857-2459 to request a Return Authorization (RA) number. If the product that needs to be returned is approved for a RA, a RA will be issued at that time.
2. The product will need to packaged and shipped (at your expense) to the address provided by customer service, and the RA number must be referenced on the package or the package will be refused.
3. When the product is received by Think Ink, Inc., it will be tested and evaluated for credit. All returned items must be packaged properly (preferably in original packaging) to guarantee testing, if items are received at Think Ink, Inc. are unfit for testing no credit will be issued and items will be discarded.
For defective product or product concerns, please contact our technical support for troubleshooting at 240-752-4936.
If you have purchased a Think Ink, Inc. product from one of our authorized resellers or affiliates, then you must contact them to process your return. We ONLY accept product purchased directly from Think Ink, Inc.
20 % RESTOCKING FEE ON ALL UNUSED PRODUCTS
PRODUCT MUST BE RETURNED WITHIN 30 DAYS
Return Address: 8101 Cessna Ave, Gaithersburg, MD 20879