FAQ

What type of light is used to read the UV/IR Invisible Ink?

The UV/IR ink can be read with either a black light or an infrared light.

Are the Hewlett Packard inks water based?

Most HP inks are water based. HP does now offer solvent based inks that are flammable.

Can I shake the cartridges to see if it is empty or force ink out?

No. Don’t shake the cartridges at anytime this will cause air to enter the nozzles and destroy the internal components.

What do cartridges weight full and empty?

Estimated Weights:
Type	Full	Empty
42ml cartridges	114g	71g
Bulk ink	455g	209g
IMS cartridge	128g	84g
IMS bulk	555g	205g

What is the shelf life of a cartridge?

HP products have a shelf life of 12-18 months.
FlexPrint Aqueous has a shelf life of 9 months.
The rest of the FlexPrint line has a shelf life of 12 months.

Does Versatile Ink come in a bladder?

Versatile does not come in a bladder. We do have other inks available in bladders.

Do you sell genuine HP products?

Yes. We purchase direct from HP, Inc.

Why is your packaging so generic looking?

We purchase large volumes of ink and they come in generic boxes

Is the HP Spot Blue cartridge a fast dry ink?

Yes. HP the colored ink dries faster than regular black ink on many different paper stocks. Drying may also require a heat source.

How many impressions (addresses) can a cartridge/bulk produce?

A cartridge can produce about 35,000 depending on dpi and font. A bulk can produce about 350,000 depending on dpi and font.

Are all FlexPrint inks made to print on Aqueous coated stock?

No, we offer FlexPrint Aqueous, FlexPrint AC, FlexPrint AC Plus and FlexPrint Aqueous Advance to print on aqueous coated stocks.

Do you sell white ink?

Yes, we do have white ink available in cartridge that prints on limited stocks. We also offer white ink for the MCS Osprey printer.

What is the difference between UV curable and UV/IR ink?

UV curable ink prints black and requires a UV light source to cure the ink. UV/IR ink prints invisible and is not visible by the human eye. UV/IR ink can be read by either a black light source or an advanced optical system.

Can we match PMS colors?

Yes, we can match PMS colors.

Do tabs have timing marks (black lines)?

Yes, there are timing marks on all clear and translucent tabs regardless of roll size.

What is the core size of the tab rolls?

All tabs come on a 3” core.

Do tabs and labels come in specialty sizes?

We can make tabs and labels in a variety of sizes. For special order sizes, estimated lead time is 5-7 business days.

Nozzle-to-Paper Distance

Proper nozzle distance is required to help insure quality text and graphics. We recommend a nozzle-to-paper spacing of 1.0mm to 1.5 mm. The higher the nozzle-to-paper spacing reduces print quality causing fuzzy text or feathering.